Returns & Exchange Policy

Returns:

Hassle-Free Returns: We’re Here for You!
At Mason Home, your satisfaction is our top priority. We offer a simple and flexible return policy to make your shopping experience stress-free.

What Can Be Returned?

  1. Incorrect Item: Received something different from your order? We’ll send the right product at no extra charge.

  2. Quality Issues: Found a defect or quality problem? We’ll replace it with a new one.

  3. Damaged Products: If your item arrives damaged, we’ll either replace it or give you a full refund.

  4. Change of Mind: If the item doesn’t fit your decor but is in perfect condition, we offer a partial refund minus a small processing fee based on your order value:

    • Orders up to Rs. 999: Processing Fee Rs. 150
    • Orders from Rs. 1,000 to Rs. 2,999: Processing Fee Rs. 350
    • Orders from Rs. 3,000 to Rs. 4,999: Processing Fee Rs. 500
    • Orders Rs. 5,000 and above: Processing Fee 15% of order value
  5. Store Credits: Prefer to shop for something else? We can offer store credits instead, minus a processing fee:

    • Orders up to Rs. 999: Processing Fee Rs. 100
    • Orders from Rs. 1,000 to Rs. 2,999: Processing Fee Rs. 300
    • Orders from Rs. 3,000 to Rs. 4,999: Processing Fee Rs. 500
    • Orders Rs. 5,000 and above: Processing Fee 10% of order value

Note:

  • Refunds and store credits apply only if the product is returned in perfect condition.
  • We do not accept returns for Artificial Trees/Plants

 

Replacements:

  • Incorrect or Defective Products: If we sent the wrong item or it has a genuine defect, we’ll replace it.
  • If Replacement Denied: If you opt out of a replacement, we’ll provide store credits for future use.

Cancellations:

  • You can cancel your orders by writing to us on our Email ID – hello@masonhome.in or please call us on +91 98676 15333 (Monday to Saturday, 10AM to 6PM) and we will help you in cancelling the order.
  • Please Note: Orders can only be cancelled before they are shipped.

Refunds:

  • Once we receive and check your returned item, we’ll email you and process your refund within 5-7 working days via the original payment method.

Damaged or Defective Items:

  • Contact us within 48 hours of receiving a damaged or incorrect item.
  • Email: sales@masonhome.in or Call: +91-9867615333.

For a smooth return experience, ensure your product is in perfect condition when returning it to our warehouse.

Get in touch

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